I STRONGLY URGE FOLKS TO CHOOSE ONE OF THE OTHER CASINOS OVER MOTORCITY. Perhaps the executives of MC should take a trip to Vegas and learn a thing or two about customer service in a casino. That said, we will use what we have left on the certificates and NEVER go back to MotorCity Casio again. While still a nice gesture, it hardly makes up for the hassle and crappy experience. This might have seemed like a good offer but when my in-laws called the person who had made the offer back to take them up on the offer, they were told that casino had decided to only offer them $100 voucher instead. There were told that this was certainly NOT the casino policy, and offered a $200 voucher to make up for their bad experience. Although upset and feeling ripped-off, they did not make a scene there, but rather followed up with management the next day. When my in-laws asked, they were told that it was policy that they just forfeit the balance, and no additional credits would be given. The waiter never returned with change or a voucher for the difference.

He was presented with one of the three $100 gift certificates they were given. At the end of the meal the waiter brought the bill. Seems pretty stupid since they already have my money, but that's not the worst of it. When told the waiter that they had a gift certificate, they were told that it could not be used for alcohol or tip. So a couple weeks later they made a reservation at the casino restaurant, Iridescence. They were told that they could not use the certificates during special events. My in-laws first tried to use the certificates to book a room at the hotel the night of the Detroit Fireworks. I wish I could say this was the end of our very bad experience but it was not. This seemed utterly ridiculous, but we went ahead and did it. She did say, however, that in order to pay with a credit card I would need to photocopy the front and back of the card and my drivers license, fill out a release, and fax or email (very secure) the information back to them. Eventually, I spoke with a concierge who was very nice and very willing to sell me a gift certificate. The attitude from the staff was one of complete bother. I was told by several employees that MC does not sell gift certificates, which I knew to be incorrect. I say tried because it took several hours and several calls to the hotel, gift shop, front desk, and concierge to find someone willing to make the sale. Several months back we tried to purchase a gift certificate to give as a gift to my in-laws who were celebrating their wedding anniversary. WARNING: DO NOT BY GIFT CERTIFICATES TO MOTORCITY - SHADY SCAM!!!!

Dtour spa at motor city casino